The world of sport is very ‘club’ orientated. Club environments can be similar in their offerings, but vastly different in the way their product is delivered. Members are key to the success of clubs, but so are the services that the members are buying.
This session will look at Virgin Active UK’s success in delivering a ‘Club Experience’ promoting health, wellbeing and lifestyle. How to provide an array of options, in an environment to suit all that can be managed and maintained on a daily basis.
With 30 years in the hospitality industry, Robert has brought a wealth of knowledge about the economies of running hotels to the sector. He believes that hard work, attitude and never losing sight of the people who work for you is the DNA of a successful business.